Training Programs

Our training courses are categorized into eight broad modules which are key to the efficient performance of your workforce and the success of your organization. Each of these broad modules can be delivered either as a package or the individual subject areas delivered separately.

Accounting, Credit Management, Economics, Finance, and Operations

Our Accounting, Credit Mangement, Economics, Finance, and Operations training is designed to provide managers, finance and operations personnel with the needed skills and competencies to enable them to manage the operations of organizations effectively. It is also designed to provide Managers with knowledge of new trends in the economy, financial analysis, management, and presentation.

Areas covered include:

• • • Accounts for non-accountants
    • Credit analysis and management skills
    • Corporate finance
    • Financial management
    • Finance for non-finance people
    • Financial statements analysis
    • Microeconomics
    • Macroeconomics
    • Operations management
    • Project accounting
    • Project management

        Who is it designed for:

• • • Accounting & Finance Managers & Directors
    • Other Accounting & Finance Personnel
    • Other Managers & Directors
    • Supervisors
    • Team Leaders
    • Project Managers/Leaders

Business Writing & Communication

Our Business writing & Communication training module is designed to provide employees with the needed skills and competencies to be able to communicate effectively with their colleagues as well as external partners such as customers, service providers, auditors and performance monitors.

  Areas covered include:

  Basic Microsoft excel training

• • • Advance Microsoft Excel training
    • Effective presentation and business writing skills
    • Interpersonal and communication skills
    • Microsoft Office Suite
    • Speaking for a lasting impression

   Who is it designed for:

• • • Managers
    • Supervisors
    • Team Leaders
    • Project Managers/Leaders
    • Corporate Affairs/Public Relations personnel

     Business Ethics and Etiquette

Business ethics, as well as corporate governance and responsibility, create the right culture and environment for the effective operation of businesses. It is therefore critical for employees and business owners to have a sense of these and abide by them to ensure smooth and profitable operations.

Areas covered in this module include:

• • • Business ethics
    • Corporate governance
    • Corporate social responsibility
    • Work-place civility and team ethics

 Who is it designed for:

• • • Directors, Managers & Supervisors
    • PR and Corporate Affairs Personnel
    • Every other Employee

     Customer Service, Marketing & Sales

Our core Customer Service, Marketing and Sales training is carefully designed for all employees whose jobs have an impact, direct or indirect, on the buying decisions and expectations of customers. It is designed with the underlying understanding that businesses exist to satisfy the needs of customers and that without customers, businesses will cease to exist. In essence, businesses have to appreciate customer expectation and how to satisfy this expectation in order to generate loyalty and referrals.

Areas covered in this module include:

• • • Excellent customer service delivery
    • Effective customer relationship management
    • Effective Marketing In a Competitive world
    • Marketing skills for non-marketers
    • Partnership selling
    • Strategic marketing and professional selling
    • Brand Building
    • Online Marketing & Social Media approach to customer service
    • Online Marketing & Social Media approach to Brand Building
    • Winning & Delighting Customers
    • Dealing with difficult customers

Who is it designed for:

• • • Customers Service, Sales, Marketing & Corporate  Affairs personnel/teams
    • Account Managers
    • Other personnel who interface with customers front desk, car park, security
    • Orders processers  order takers, packaging/dispatch personnel
    • All employers and employees

    Personal Effectiveness

The success of every business depends largely on the personal effectiveness of its human resources. It is this personal effectiveness which ensures that personnel is performing at a top level. This course is therefore designed to address the key skills and competencies that contribute to personal effectiveness.

Areas covered in this module include:

• • • Emotional intelligence
    • Managing personal liquidity
    • Personal development/goal setting
    • Personal management and accountability
    • Principles of high performance
    • Retirement Training
    • Time Management
    • Understanding your powers

Who is it designed for:

• • • Everybody

     Health Management

At Leapworld, we believe that one of the biggest drawbacks from the top performance is poor health. We have therefore designed a Health Management that helps trainees to identify keys to maintaining good health for top performance.

  Areas covered include:

• • • Managing your health
    • Wellness, health, stress management

            Who is it designed for:

• • •  All employers and employees

     Human Resources Management

This is one of our specialized modules designed to equip both HR Personnel as well as managers and supervisors with the needed skills and competencies to manage personnel effectively for the achievement of top performance.

Areas covered in this module include:

• • • Change management
    • Effective performance management & appraisal system
    • Workforce engagement
    • Organizational change and sustainable management
    • Performance management
    • Strategic and modern trends in human resource management
    • Talent and career management
    • Train the trainer
    • We run an induction/training programme for entry and middle level hires

Who is this designed for:

• • • HR Personnel
    • Managers
    • Trainee Managers
    • Supervisors
    • Team leaders

Management Development and Leadership

The role of managers and leaders in organizations is to ensure that the best is achieved from their subordinates and the resources assigned to them. To achieve this, they need to acquire and exhibit key management development and leadership skills and competencies. The purpose of this module is to equip leaders and managers with these skills and competencies for the effective performance of their roles.

Areas covered in this module include:

• • • Building and strengthening high performing teams
    • Conflict management
    • Dealing With Difficult People
    • Effective change management
    • Effective supervisory skills
    • High-performance leadership
    • Motivational leadership
    • Managing people for success
    • The fundamentals of effective coaching
    • The principles of high performing teams

Who is this designed for:

• • • Managers
    • Trainee Managers
    • Supervisors
    • Team leaders
    • Team members